22 answers. If yours is not here, email hello@dwelvo.app. Dwelvo is run by one person alongside a full-time job, so a reply usually takes a few days.
Open Settings and copy the invite link, then send it to them. They open it, sign in with their email, and they land in your home with everything you have already added. There is one home shared between everyone in it, not one each. The free plan covers two people; Plus opens the home to everyone doing up the house.
No. Starter plans add a kitchen, bathroom or whole-house plan in one click, with the tasks, the decisions and the order they happen in already filled in. Change or delete anything that does not apply to your house.
You are probably in a new home of your own rather than the one you were invited to. Ask whoever set it up for the invite link from Settings and open that. If you have ended up with two homes, you can switch between them in Settings and delete the empty one.
Check the spam folder first, since mail from a new sender often lands there. Everything expires after an hour, so if it has been sitting longer than that request a new one.
Either. The same email carries a six digit code and a sign-in link, so use whichever suits you. The code is handy when the link opens in the wrong browser.
Each link works once and lasts an hour. Opening it in a different browser to the one that requested it, or letting a mail app preview it, can use it up. Request a fresh one, and use the code from the same email if the link keeps misbehaving.
Yes. It is a web app, so on an iPhone use Share then Add to Home Screen, and on Android use the install prompt in the browser menu. There is nothing to download from an app store.
Ready now only lists tasks that nobody has claimed and nothing is blocking. So a task is missing from it if somebody has already claimed it, if it is waiting on another task or decision, or if it is a decision rather than a task. Decisions live on the Decisions screen.
You can say that one thing has to happen before another, for example that plastering waits on the rewire. While the earlier item is unresolved the later one counts as blocked and stays out of Ready now, so the list only ever shows work you can actually start today.
Because that would mean each one waits for the other and neither could ever start. The app refuses any link that would make a loop, however long the chain is.
A task is work someone does. A decision is a choice you have to make, and it can carry the options you are weighing up with a note and a link on each. Decisions block tasks, which is how the app stops you tiling before you have chosen the tiles.
Deliberately not. Tasks sit in a shared pool and you claim the ones you are picking up, which is what stops the app turning into a way to hand out jobs. You can suggest that something suits a particular person, or needs a trade, but nobody is assigned anything.
The app updates by itself when somebody else changes something, usually within a second or two. If it looks stale, reload the page. If it is still stale after a reload, the change did not save, so let us know.
Only the people in your home. Photos are stored privately and served through short-lived links, so they are not on a public address that anyone could guess or share by accident.
When you add a photo to a task you can mark it as the before or the after. Once an item or a room has both, the app can show them as a pair, and that is what a keepsake is built from.
Every part of planning the work, with ceilings rather than locked features: 20 open tasks and decisions at once, 2 people in a home, 2 photos per item, 5 requirements per task, 4 options per decision and 5 blockers per item. Finishing work frees the space up again, because the cap counts what is open rather than what you have ever added. The extras Plus adds outright are the shopping list and a custom accent colour.
The cap counts open items, not everything you have entered. Mark finished work as done and resolve the decisions you have already made, and the space comes back. Nothing you have added is ever hidden or deleted for being over a limit.
Open Settings and cancel under Plan, or email hello@dwelvo.app and we will do it for you. Either way it stops the next payment and you keep Plus until the end of the period you have already paid for. Change your mind before then and you can restart it from the same place. Cancelling stops the renewal, it is not a refund on its own, so if you bought in the last 14 days and want your money back, say so and we will handle it under your 14-day right. If you do not see the button, there is no subscription behind your Plus, which is the case for Plus for life and for a home we put on Plus by hand, so email us instead.
Yes. Within 14 days of buying a monthly or yearly subscription you have a legal right to cancel and get your money back, less the days you had access. After that, email hello@dwelvo.app and we will refund your most recent payment anyway, no reason needed. Lifetime is the exception: you agree at checkout that we can start immediately, which ends the 14-day right for that purchase.
Email hello@dwelvo.app with roughly when it happened and we will sort it out. Getting in touch is much quicker than going through your bank, which takes weeks to resolve either way.
Settings has an export that downloads your whole home as a JSON file. No need to ask us for it.
Both are in the danger zone at the bottom of Settings. Deleting the home is for whoever created it, and only once they are the last person in it, because deleting it would erase everyone else's work too. So remove the other members first. Deleting your own account is always available and takes you out of every home you are in.